| Understanding of health care economics and health care policies as it applies to patient care | | | | | |
| Concepts of capital budgeting | | | | | |
| Department/Unit budgeting | | | | | |
| Recruitment techniques | | | | | |
| Interviewing techniques | | | | | |
| Labor laws pertaining to hiring | | | | | |
| Orientation of new employees | | | | | |
| Knowledge of quality improvement/performance improvement tools | | | | | |
| Patient Safety | | | | | |
| Workplace Safety | | | | | |
| Promotion of interdepartmental communication | | | | | |
| Performance management | | | | | |
| Staff development | | | | | |
| Coaching and mentoring | | | | | |
| Project managemenet | | | | | |
| Business development | | | | | |
| Developing strategic plans | | | | | |
| Cultural competence | | | | | |
| Ethical behavior and practice | | | | | |
| Professional association involvement | | | | | |
| Conflict management | | | | | |
| Team dynamics | | | | | |
| JCAHO standards | | | | | |
| OSHA standards | | | | | |
| Risk Management/Service Utilization | | | | | |
| Local Department of Health | | | | | |
| State Department of Health | | | | | |
| Sitter services | | | | | |